Is your customer service swamping your boat?

Carolyn DicksonPosted by Carolyn Dickson on May 26th, 2010 | 0 Comments

A few days ago I went to buy a canoe. Last year our old canoe went to a new home, and now that summer’s on its way, it’s time to seek its replacement. My research on the Web showed me that a particular model (14 ft, padded seats with cup holders, bright red) was available [...]

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Do you have the communication skills for managing change? (Change Management Part 1)

Leslie DicksonPosted by Leslie Dickson on May 24th, 2010 | 1 Comment

Change is good, right?  That’s what all the personal growth gurus tell us.  Maybe that’s the natural response in our personal lives, when we’re choosing to lose weight, move to a new neighborhood, or learn a foreign language.  But in the workplace the natural response is often fear, distrust, anger and anxiety.  This doesn’t apply [...]

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Forget the Messenger; Think for Yourself

Carolyn DicksonPosted by Carolyn Dickson on May 20th, 2010 | 0 Comments

It’s blazed across the headlines: Tiger Woods returns to golf! Sports commentators hold forth by the hour on the importance of Woods’ comeback to the PGA. And how that will affect their advertisers. “Will he or will he not retain his most important endorsements?” they ask, as if that makes a difference in the overall [...]

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