How Do You Respond to Conflict?

Carolyn DicksonPosted by Carolyn Dickson on June 16th, 2010 | 0 Comments

How do you respond to conflict? When you and another person are locked in battle, what do you usually say? What do you usually do?
Before you answer those questions, let’s take a look at what conflict actually is. A simple definition is found in Webster’s New Collegiate Dictionary: “the struggle resulting from incompatible or opposing [...]

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Afraid of Public Speaking? Get Over It

Carolyn DicksonPosted by Carolyn Dickson on June 14th, 2010 | 0 Comments

Cocktail hour had come and gone, dinner was over, and I had just finished my talk. I was pretty pleased with myself. People had laughed at my humorous stories. They had paid close attention to the points I was making. And I had had a good time. Not too shabby, I told myself, for a [...]

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Is your customer service swamping your boat?

Carolyn DicksonPosted by Carolyn Dickson on May 26th, 2010 | 0 Comments

A few days ago I went to buy a canoe. Last year our old canoe went to a new home, and now that summer’s on its way, it’s time to seek its replacement. My research on the Web showed me that a particular model (14 ft, padded seats with cup holders, bright red) was available [...]

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