Is your customer service swamping your boat?

Carolyn DicksonPosted by Carolyn Dickson on May 26th, 2010 | 0 Comments

A few days ago I went to buy a canoe. Last year our old canoe went to a new home, and now that summer’s on its way, it’s time to seek its replacement. My research on the Web showed me that a particular model (14 ft, padded seats with cup holders, bright red) was available [...]

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Do you have the communication skills for managing change? (Change Management Part 1)

Leslie DicksonPosted by Leslie Dickson on May 24th, 2010 | 1 Comment

Change is good, right?  That’s what all the personal growth gurus tell us.  Maybe that’s the natural response in our personal lives, when we’re choosing to lose weight, move to a new neighborhood, or learn a foreign language.  But in the workplace the natural response is often fear, distrust, anger and anxiety.  This doesn’t apply [...]

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Right or Wrong, Learn It Your Way

Leslie DicksonPosted by Leslie Dickson on May 18th, 2010 | 0 Comments

Have you thought about how you learn? Have you been faced with a task and the first thing you thought was, What if I can’t do this?
I often find myself in this trap…wondering, What if I do it wrong? or How am I supposed to do this?
Have you ever thought that maybe, just maybe, you’re [...]

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