I’m Human Too!

Luanne PaynickPosted by Luanne Paynick on April 9th, 2010 | 0 Comments

I recently had an experience that reminded me that I am human. Even though I teach people to communicate more effectively, I recently found myself in the middle of an interaction that, to be quite honest, I’m not proud of. That interaction was with someone who is important in my life. Instead of handling myself in [...]

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Learn the Business Culture Before Hitting Foreign Turf

Carolyn DicksonPosted by Carolyn Dickson on March 29th, 2010 | 0 Comments

Many Americans make four common mistakes when doing business abroad. They tend to react negatively to unfamiliar customs. They expect to do business “the American way,” no matter what. They often misinterpret the nonverbal behavior of other cultures and then treat that faulty interpretation as reality. And they tend not to do their homework, barging [...]

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Listening To Tough Messages

Carolyn DicksonPosted by Carolyn Dickson on March 10th, 2010 | 0 Comments

It’s easy to be a good listener when things are going well. You’re feeling great, you like and respect the speaker, and the news is good. In a situation like this, you’re able to pay attention and ask just the right questions. You’re even able to read between the lines and interpret what you hear [...]

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